FAQs
1. How can I place an order?
Simply browse our products at PRESTELLA.shop, add your favorite items to your cart, and follow the checkout process.
2. How long does shipping take?
All orders are processed within 1–2 business days. Standard shipping usually takes 5–8 business days after dispatch.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. If you haven’t received it or need help, please contact us at prestellash@gmail.com with your order number.
4. What is your return policy?
We accept returns within 30 days of delivery. Return shipping is free and there are no restocking fees. We do not sell final sale items. See our Return and Refund Policy for full details.
5. Do you ship internationally?
Currently, we only ship within the United States.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at prestellash@gmail.com or call +1 (234) 098-7621. We’ll do our best to help if your order hasn’t shipped yet.
7. How can I contact you?
You can reach us by email at prestellash@gmail.com, by phone at +1 (234) 098-7621, or by mail at 104 Montague St, Brooklyn, New York 11201, United States.
Still have questions?
We’re here to help — just get in touch and our support team will assist you within 24 hours.